One to One Turkish Lesson

Cancellation Policy

Cancellation and Refunds 1) In the event that a Client wishes to cancel their course, they must notify the Company as soon as possible in writing. Please email info@ozturktutoring.co.uk to cancel your course. The following terms apply: i. All refund and deferral applications must be made at least fourteen (14 days) before the course start date initially booked. ii. Refund applications made up to fourteen (14) days before the course start date will be eligible for a full refund. Alternatively you can postpone your booking to a later start date. iii. Refund applications made fourteen (14) days or less before the course start date cannot be accepted: no refunds are available and you will no longer be able to transfer your booking to a later start date. iv. No refunds are available for non-attendance. v. Due to the nature of the courses, we cannot, in any event, pro-rata classes or transfer unused class time to another course. vi. No refunds are available based on continuation teacher’s availability. vii. How to claim a refund: You must notify the Company in writing/ by email, following your cancellation. All refunds will be subject to the terms and deductions outlined above. 2) In the event the Company is unable to run a course, or make suitable alternative arrangements under the Minimum Number of Students (5 Students), the Client will be entitled to a full refund. Refunds will be processed within 10 – 14 working days of notification of refund, depending on your bank. 3) Where orders were previously modified and administration charges or penalties incurred, a full refund no longer constitutes the original value of the booking, but is subject to deductions of these charges as detailed above. 4) Consumer Contracts Regulations (2014): As a service that is provided on a specific date within a specific period the Company is not obligated to provide a fourteen (14) day cooling off period. However, the Company has elected to offer the following: Bookings made remotely (by telephone, email, online) may be cancelled within fourteen (14) days of the initial booking in writing info@ozturktutoring.co.uk. i. This 14-day period is called “the cooling off period”. If you cancel within the cooling off period, you must tell us in writing. Cancellations made by phone will not be accepted. You must keep evidence of your cancellation within the ‘cooling off period’. We will refund the fees paid in full. ii. If you book fourteen (14) days or less before the start of the course you lose your right to a cooling off period. The service will start within the 14 day cooling off period and the service forms part of a set of group lessons which are not sold individually. iii. If your cooling off period falls over the 14 days before the start of the course then your cooling off period is limited to the number of days that do not fall over the 14 days prior to the start of the course. All refund applications must be made at least fourteen (14 days) before the course start date.

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